About Us

With 10 years of experience serving 50+ clients across all industries, Fusion BPO Services Group delivers world-class call center, outsourcing and customer care services from 5 global centers in USA, Canada, El Salvador, Philippines and India.

North American Corporation with global reach.
24/7 call center and value-added BPO services.
Widespread industry experience and offerings across various verticals.
Capable of serving American, European, Australian and Asia- Pacific Markets
Equipped to provide project management and reporting services
Backed by Business Continuity and Disaster Recovery Management.

Regional finalists for Contact Center World Awards 2015.
Included among IAOP's Global Outsourcing 100 List for Best Outsourcing companies in 2015.
Ranked 14th among TMC's Top 50 Teleservices Agencies.

ISO 9001: 2008: Certified for Quality management systems, which demonstrates the ability to consistently provide product that meets customer and applicable statutory and regulatory requirements.
ISO 27001: 2005 Certified: Standards for information security to be bought under explicit management control.
PCI DSS Certified: a proprietary information security standard for organizations that handle branded credit cards from the major card schemes including Visa, MasterCard, American Express, Discover, and JCB.
HIPAA Self Assessment compliant, Health Insurance Portability and Accountability Act, sets the standard for protecting sensitive patient data.

Member of industry affiliations:
Electronic Retailers Association (ERA)
Direct Response Marketing Alliance (DRMA)
Professional Association for Customer Engagement (PACE)
National Association of Software and Services Companies (NASSCOM)
Data Security Council of India (DSCI)

For More information Call us at +1 (866) 581-0038 or email at contact@fusionbposervices.com

Business size

500+ employees

Commercial presence